Thank you for choosing our services. We understand that unforeseen circumstances may arise, leading to the need for canceling or rescheduling your appointment. To ensure a fair and efficient scheduling system for all our clients, we have established the following cancellation policy:
Non-refundable Deposit: A non-refundable deposit of $50 is required at the time of booking to secure your appointment. This deposit will be applied towards the total cost of the service.
Cancellation or Rescheduling: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to offer the time slot to other clients who may be waiting.
Cancellations or rescheduling requests made at least 24 hours in advance will not incur any additional charges, and your non-refundable deposit will be retained as a credit towards a future appointment.
Cancellations or rescheduling requests made within less than 24 hours of the scheduled appointment time will result in the forfeiture of the non-refundable deposit.
No-Show Policy: If you fail to show up for your scheduled appointment without any prior notice, you will be considered a “no-show.” In such cases, the full amount of the service will be charged to the credit card on file or invoiced for payment. This amount will be due and payable upon completion of your originally scheduled appointment.
Exceptions: We understand that emergencies and unavoidable situations can occur. If you experience an unforeseen circumstance, such as a sudden illness or an unavoidable event, please contact us as soon as possible to discuss the situation. We will handle such cases on an individual basis with empathy and understanding.
By booking an appointment with us, you acknowledge and agree to the terms and conditions of this cancellation policy. We appreciate your understanding and cooperation, as it allows us to provide excellent service to all our valued clients.
Please feel free to reach out to us if you have any questions or require further clarification.